Standard Shipping Time Frame

Order Processing Time: 3-5 Days

Shipping Time: 5-10 Days

We provide FREE Worldwide Shipping. Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit or returned to us for any reason, we have your back! We will send you a new package with priority shipping and full tracking, if possible. 

1-Year Free Warranty Replacements

We will replace items if they are damaged during shipment or there’s a manufacturing defect.

Returns/Refunds

Not satisfied? Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability; every return has a carbon footprint. So just tell us what went wrong, send along pic and we will give you your money back in full.

If you happen to have the issues above, please send us an email at Support@illusionwand.com.

We desire to bring customers the best experience. Hence, we always support customers anytime, anywhere through our email support. Contact us on Support@illusionwand.com.

Request for changing or cancelling orders, please do contact us on Support@illusionwand.com. Please do note that we only accept changing or cancelling orders within 48 hours since your order is placed. Any changing or cancelling orders will not be accepted after that.